Idealnet
The Premier Emergency Breakdown Service
How do you keep your drivers and their vehicles safe on the road?
Trust Idealnet.
We are so proud to support our customers with Idealnet, the commercial truck industry's premier emergency and roadside assistance service from Idealease.
Idealease is focused on the success of our customers, and the means your drivers' well-being and their loads are very important to us. When an emergency happens, we are dedicated to getting your driver and their truck back on the road as quickly as possible - so you can meet YOUR deadlines and keep your business running smoothly. Idealnet is one of the most valuable services we provide to our customers.
The cast Idealnet service network includes 430 Idealease locations in addition to the International Dealership network which gives Idealease an unparalleled advantage and commitment to the customer experience. In addition, Idealnet partners, with more than 34,000 independent repair facilities, tire centers, and road services providers throughout the United States and Canada.
Trust Idealnet.
We are so proud to support our customers with Idealnet, the commercial truck industry's premier emergency and roadside assistance service from Idealease.
Idealease is focused on the success of our customers, and the means your drivers' well-being and their loads are very important to us. When an emergency happens, we are dedicated to getting your driver and their truck back on the road as quickly as possible - so you can meet YOUR deadlines and keep your business running smoothly. Idealnet is one of the most valuable services we provide to our customers.
A DRIVER "SAFETY NET" FOR EMERGENCY BREAKDOWNS
Today's drivers face a variety of challenges. Id a vehicle breaks down or your driver needs assistance on the road, they simply call 1-800-IDLEASE hotline. Their call is answered by a live Idealnet service coordinator - no prompts or recordings, 24 hours a day, 365 days a year. Idealnet Coordinators are trained to get all of the pertinent details to identify the necessary steps to get your equipment repaired and back in service. They use the latest technology and communication systems to locate the closest service locations and technicians to address the truck's service needs.When your driver calls, our service coordinators have three priorities:
1. Get your driver to safety.
If your driver is in an unsafe situation, our service coordinators react immediately to get your driver to safety.
2. Get the vehicle to a qualified facility for repair
The cast Idealnet service network includes 430 Idealease locations in addition to the International Dealership network which gives Idealease an unparalleled advantage and commitment to the customer experience. In addition, Idealnet partners, with more than 34,000 independent repair facilities, tire centers, and road services providers throughout the United States and Canada.
3. Get the truck repaired and back on on the road in the shortest time possible.
Idealnet Benefits:
- Customer Support Center staffed with trained Idealease employees- Idealnet "live voice" response - no waiting for phone prompts
- Improved driver and vehicle uptime
- Call recording, reporting, and on-going communication
- Multi-language capabilities
- Custom technology solutions such as OnCommand Connection integration for eligible Idealease units.